Cookie policy

This page summarises how BiotoBio Srl uses the information collected during the use of the website (hereinafter also referred to as the “BiotoBio website”), with the utmost attention to the protection of personal data. During normal use of the site and its functions, the user may be asked to provide certain information by which they can be identified. BiotoBio Srl undertakes to use such data in accordance with what is described in this document. Any changes to the policy on the use of cookies will be promptly made public by updating this page. It is possible for all users to verify any changes by visiting it from time to time.


Cookies are small pieces of code (text files) containing information that websites save on the device used for browsing and may involve the transmission of information between the website and the device. During normal operation, cookies allow the site to remember actions and preferences set by users (for example, login, language, or other page display settings) so that they do not need to be re-entered on a subsequent visit or when navigating from one page to another. Cookies may also provide information to other sites, operating on behalf of BiotoBio Srl or privately, in accordance with what is set out in their respective Privacy Policies.

Users can decide for themselves, by modifying their browser settings, to receive a warning each time a cookie is sent or to inhibit the use of some or all cookies. To disable or enable specific cookies, you can follow the guides provided by the developers of the individual browsers.

What data we collect

During the browsing experience, BiotoBio site uses various types of cookies, with different functions. Some cookies are strictly necessary to store sessions and subsequent visits, while others allow us to improve the performance of the site. During the registration of an Account, the personal information listed below may also be collected and consciously communicated by users. For a detailed overview, please refer to the list of Cookies used on the site.

First and Last Name

Contact information, including email addresses

Demographic information such as postcode, preferences and interests

Other information relevant to market research and offers

What we do with the information we collect

Some of the information we collect is necessary to provide a better browsing experience for users. In particular, cookies are useful for the following reasons:

Data processing for internal and statistical purposes

Possible use for promotional purposes, where relevant, for sending newsletters

Possible use for market research via email, telephone or fax. The information we collect may be used to personalise your experience of the site according to your interests

Data security

BiotoBio Srl takes great care to ensure that the information you provide is stored and managed securely. In order to prevent unauthorised access or decryption, we have put in place appropriate computer, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

The BiotoBio website may contain links to other websites of general interest. Please note that once you have used the links to leave this website, we do not have any control over the sites that you subsequently visit. Therefore, we cannot be responsible in any way for the data protection and privacy of any information which you may provide whilst visiting such sites and such sites do not fall within the scope of this privacy statement. It is always advisable that, once you leave this site, you consult the cookies and privacy policy of the site in question.

How to limit and control the use of cookies

Most web browsers automatically accept cookies, but you can always change your browser settings to decline the use of certain cookies. It is good to know that this may render some functions of the BiotoBio website unusable. Each user can also choose to restrict access to the online collection and use of their personal data in the following ways:

When asked to fill in a form, you can check if there is an option to inhibit the use of any information collected for marketing purposes

Even if you have previously agreed to allow us to use your information for direct marketing, you can always change your mind at any time by requesting a change in writing or by sending an email to the address below.


BiotoBio Srl does not sell, distribute or transfer to third parties the personal information collected in its databases, except in cases where users have given their consent or there is no official request from the authorities.

If you believe that any information about you is incorrect or incomplete, please send us an email indicating which data to correct, using the address above. We will act promptly to correct the data.

List of the cookies we use

The following is a list of the necessary cookies and functionality cookies that are used by the site and the type of information they collect, by name and description

CUSTOMER_AUTH – it records whether or not the user is logged in at a given time

CUSTOMER_SEGMENT_IDS – It records the ID segment to which a given user belongs

EXTERNAL_NO_CACHE – It records a flag indicating whether or not caching has been disabled

FRONTEND – It registers a unique session ID for each user on the server

NO_CACHE – It indicates whether or not caching is possible

STORE – It records the user’s preferences for shop view and language

USER_ALLOWED_SAVE_COOKIE – It records whether the user has accepted the use of cookies

Performance cookies

During the browsing experience, third party companies also make use of specific cookies through this site, collecting data, including IP addresses of accesses, for the following purposes


To provide BiotoBio Srl with statistics on browsing data

To analyse how users use the site

Compile reports on site activity

Tracking the number of anonymous users

Third party cookies – Services provided by Hotjar

They use cookies to collect information in an anonymous form, including standard internet log information and details of behavioural patterns during user visits. This enables a site’s developers to provide solutions to improve the browsing experience, identify preferences, diagnose technical problems, analyse trends on a website. “feedback polls”: it manages questionnaires and polls on the functioning of the site – “surveys”: it manages questionnaires for the customers of the site – “heatmaps”: it manages interaction maps, to check areas of interest – “video recording”: it manages video recording of the behaviour of the interface, in anonymous form – “incoming feedback”: it allows the visitors of the site to leave “visual” judgements on the site itself, sharing a judgement and a possible comment. For more information, please visit the service’s privacy policy.

Services provided by Google Analytics

This is a web analysis system based on the use of cookies, aimed at understanding – in a completely anonymous way – how users use the site and, consequently, to intervene appropriately on the same to improve the usability by our users and customers (for more information visit the site:

In any case, to manage or deactivate these cookies go to:

The information obtained through the cookie about your use of the website will be processed by Google in accordance with the privacy policy available at the following address:

It should be noted that Google Analytics service is used with the adoption of appropriate measures to reduce the identifying power of the Cookie and to avoid cross-referencing the information collected.